IBM Traveler / Verse Device Stops Syncing

After a number of intermittent and unexplainable issues with active user devices not syncing, I see that IBM has issued a fix in IBM Traveler 9.0.1.17 and later releases.

Once a user reports the issue, you can confirm by issuing the following console command:

tell traveler user "john smith/org"

The output will include:

Traveler: Monitoring of the database for changes is disabled.

The temporary workaround is to issue the following console command:

tell traveler push enable "john smith/org"

Now the “tell traveler user” command should return:

Traveler: Monitoring of the database for changes is enabled.

..and the user’s mobile device will begin to receive the backlog of messages again.

To resolve the issue install IBM Traveler 9.0.1.17 or later and cross your fingers.

LO91723: USERS STOP RECEIVING MAIL AFTER MAIL SERVER IS RESTARTED

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s