When using the Print button embedded in a ticket, I receive the following error:
The website encountered an error while retrieving https://<my server’s path>/tickets.php?id=274&a=print¬es=1. It may be down for maintenance or configured incorrectly.
The root cause was evident when reviewing /var/log/httpd/user-error_log:
FastCGI: server “/php-fpm-handler” stderr: PHP message: PHP Fatal error: Unsupported operand types in /volume1/web/osticket/upload/include/mpdf/config_fonts.php on line 307, referer: https://<my server’s path>/tickets.php?id=274
The resolution is to enable PHAR
Go to Control Panel > Web Services > PHP Settings > Select PHP extension
Then select “phar” and click ok.
Beginning with IBM Traveler 18.104.22.168, the NTS_DEFRAG_INTERVAL_DAYS= ini setting is no longer valid.
If the setting is still present in the Traveler server’s ini, you will see the following warning on the server console (and/or in the log) when Traveler starts:
Traveler: WARNING *system Unrecognized IBM Traveler parameter in notes.ini: NTS_DEFRAG_INTERVAL_DAYS
If the server was upgraded with the NTS_DEFRAG_INTERVAL_DAYS= in place, the upgrade process appears to transfer the previously set interval. The same result can be achieved by issuing: tell traveler dbmaint set interval 30
You can then verify the set interval using: tell traveler dbmaint show
Don’t forget to remove the NTS_DEFRAG_INTERVAL_DAYS= setting from your post-22.214.171.124 server’s ini.
In a standalone DB situation where you want to trigger Traveler database maintenance, you can issue the following command at the console: tell traveler DBMaint run
This will set the ini parameter NTS_DEFRAG_ONCE=1 which will trigger defrag at the next Traveler restart. The server will automatically remove the NTS_DEFRAG_ONCE=1 setting after the triggered defrag completes.
Again, in a standalone DB situation, you could automate regularly scheduled defrags to run by:
- Using the “tell traveler DBMaint set” commands to set the desired interval, time, day
- Creating a Program document that issues the server command, restart task traveler, just after the time set in the command above